Terms & Conditions

Effective Date: 01-11-2025

Welcome to Blue Phoenix Natural. These Terms & Conditions (“Terms”) outline the rules and regulations for the use of our website and the purchase of our products. By accessing or using our website, you agree to these Terms in full. Please read them carefully before proceeding.

1. General Information

  • Blue Phoenix Natural is owned and operated by Blue Phoenix Natural, located at 1298/2, J.C, NIT FBD – 121005, Haryana, India.
  • Throughout the site, the terms “we,” “us,” and “our” refer to Blue Phoenix Natural.
  • By using our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

  • By accessing this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
  • Individuals who are “incompetent to contract” under the Indian Contract Act, 1872 are not eligible to use this site.

3. Product Information

  • We strive to display accurate product information, including ingredients, usage, and pricing. However, minor variations in packaging or appearance may occur due to continuous product improvements.
  • All products are Ayurvedic and meant for general wellness support. They are not intended to diagnose, treat, cure, or prevent any disease.
  • Consult a qualified medical professional before using any supplement, especially if you are pregnant, nursing, or under medical supervision.

4. Pricing & Payments

  • All prices listed on the website are inclusive of applicable GST and displayed in Indian Rupees (INR).
  • Payments can be made securely through Razorpay, UPI, Credit/Debit Cards, or Net Banking.
  • We reserve the right to modify product prices, discounts, or offers without prior notice.

5. Orders & Acceptance

  • Once you place an order, you will receive an acknowledgment email confirming receipt. This email does not constitute acceptance of your order.
  • Order acceptance occurs only when your product is shipped, and you receive a dispatch confirmation.
  • We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

6. Shipping & Delivery

Delivery timelines and conditions are outlined in our Shipping & Delivery Policy. Please review it carefully for details regarding shipping timelines, logistics partners, and fees.

7. Cancellation, Return & Refunds

Cancellations, returns, and refunds are governed by our Return & Refund Policy. Customers are requested to read the terms carefully before placing an order.

8. Intellectual Property

  • All content, images, product descriptions, and logos appearing on this website are the property of Blue Phoenix Natural or its licensors.
  • You may not reproduce, distribute, or exploit any material from this website without written permission from us.

9. Limitation of Liability

  • Blue Phoenix Natural shall not be liable for any direct, indirect, or consequential damages arising from the use or misuse of our products.
  • While our products are made with care and tested for quality, results may vary from person to person depending on health conditions and lifestyle factors.
  • We are not liable for any adverse reactions or effects caused by improper use of our products.

10. Health Disclaimer

All information provided on our website, blogs, or marketing materials is for educational purposes only. It should not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.

11. User Conduct

  • You agree not to misuse the website or engage in activities that may damage, disable, or impair the site’s functionality.
  • Any attempt to access unauthorized areas of the website or interfere with security features will be treated as a breach and may result in legal action.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of these external sites.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Faridabad, Haryana.

14. Updates to Terms

We may update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting on this page. Continued use of our site constitutes acceptance of those changes.

15. Contact Us

Note: By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms & Conditions. For questions, please contact our support team.